PRIVACY POLICY

Privacy Policy

Agnew Family Wellness

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Agnew Family Wellness (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. information we collect

Personal Information:

Name, email address, phone number, physical address
Payment information when you make a purchase or request a quote
Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

IP address, browser type, device information
Website usage patterns and analytics
Cookies and similar technologies
Customer Communication:
Records of inquiries and service requests
Appointment details and preferences
Service history and feedback

2. How We Use Your Information

We use collected data to:

Provide and improve our wellness services
Process transactions and payments
Communicate with you about inquiries, appointments, and promotions
Enhance website functionality and user experience
Ensure security and prevent fraud
Maintain records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

You will only receive messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

You can cancel SMS notifications at any time by replying “STOP”
You will receive a final confirmation message; no further messages will be sent unless you re-opt in
All opt-out requests are processed within 24 hours

Message Frequency & Content:

Message frequency varies based on your interactions with our business
Messages will be directly related to the services you have requested
We do not send promotional content without specific consent

Help & Support:

Reply “HELP” for assistance or contact us at info@agnewfamilywellness.com

Customer support is available during regular business hours

Carrier Information:

Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use cases exclude text messaging originator opt-in data and consent. We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
SMS aggregators and providers solely to deliver messages you’ve consented to receive
All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

If required by law, legal process, or to protect our rights
In response to valid law enforcement requests or court orders

Business Transfers:

In case of mergers, acquisitions, or sale of assets
Your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent, which will not be shared with third parties except SMS providers.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

Encryption of sensitive data in transit and at rest
Secure access controls and authentication mechanisms
Regular security assessments and updates
Employee training on data protection
Breach notification protocols in accordance with applicable laws
Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyze site traffic and user behavior
Remember your preferences
Improve website functionality and user experience
Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

Access, update, or delete your personal information
Opt-out of marketing emails by clicking “unsubscribe” in our emails
Opt-out of SMS messages by replying “STOP”
Request information on how we process your data
Withdraw consent at any time for future communications
Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Agnew Family Wellness.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Agnew Family Wellness
Phone: (415) 702-6755
Email: agnewfamilychiro@gmail.com

2535 Judah St, San Francisco, CA 94122. United States.

By using our website and services, you consent to this Privacy Policy.

Understanding Our Privacy Practices

At Agnew Family Wellness, we prioritize the privacy of our clients and are committed to transparent practices regarding personal data. This section provides a comprehensive overview of how we handle your information, ensuring you are informed about your rights and our responsibilities.

Our privacy practices are designed not only to comply with applicable laws but also to foster trust with our clients. We encourage you to familiarize yourself with our policies, as they outline the measures we take to protect your personal information and the choices available to you regarding its usage.

Data Security Measures

We implement robust security measures to protect your personal information from unauthorized access, disclosure, or misuse. These measures include encryption, secure servers, and regular security audits to ensure the integrity of our systems.

In addition to technical safeguards, we also train our staff on data protection best practices. Our commitment to data security is reflected in our continuous efforts to enhance our systems and protocols, providing our clients with peace of mind regarding their sensitive information.

Cookies & Tracking Technologies

Agnew Family Wellness uses cookies and similar tracking technologies to enhance user experience on our website. These tools help us understand how visitors interact with our site, allowing us to improve functionality and tailor our services to meet client needs.

By using our website, you consent to our use of cookies. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our site effectively.

Changes to This Privacy Policy

We may update our privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage our clients to review this policy periodically to stay informed about how we are protecting their information.

Any significant changes will be communicated through our website and, where appropriate, via email. Your continued use of our services following the posting of changes constitutes your acceptance of the new terms, ensuring you remain informed about our privacy practices.